Help Center
Customer Support
Need help? Contact us at support@creekdogtransfers.com
Business Hours: Monday–Friday, 9 AM–5 PM EST
Response Time: Most emails are answered within 24 business hours.
Order & File Guidelines
We print your artwork exactly as submitted. Please ensure your file is:
- Sized correctly
- High resolution (300 DPI recommended)
- Transparent background (no white boxes or backgrounds)
- Final and print-ready
If you need help, please email us at support@creekdogtransfers.com
ALL SALES ARE FINAL DUE TO THE NATURE OF THE PRODUCTS
Transfer Sizing
All transfers are printed based on the longest side of the design.
If your design is taller than it is wide, it will be sized by height. If it is wider than it is tall, it will be sized by width.
The opposite side will scale proportionally to maintain the design’s original shape.
Need help choosing a size? Contact us before ordering and we'll be happy to help.
Pressing Instructions
- Temp: 300°F
- Pressure: Heavy
- Pre-press: 5 seconds
- Press: 15 seconds
- Peel: Hot immediately
- Re-press: 5 seconds
Important: Every heat press varies. We recommend using a heat gun to verify temperature.
What is a DTF transfer
DTF stands for Direct-to-Film, a printing method where your design is printed onto a special film and then heat pressed onto a garment. DTF transfers work on a wide range of fabrics—including cotton, polyester, blends, and more—and can be applied in about 12-15 seconds with a heat press.